PLAY SAFE
Player Wellbeing & Safe Play

Responsible Gaming
at rbajy

At rbajy, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial pressure or emotional distress. Our Responsible Gaming programme gives every Bangladesh player the tools, information, and support needed to stay in control of their play at all times.

Self-Exclusion Available
Deposit Limits
Session Time-Out
18+ Only
Section 1

Our Commitment to Safe Play

rbajy operates as a responsible gaming platform first and a gambling service second. We understand that online casino games and sports betting — including cricket wagering on BPL and T20 tournaments — carry inherent financial risk, and that a small number of players may develop patterns of play that cause harm to themselves or their families. Our commitment is to identify those risks early and respond with practical, accessible tools that put the player back in control.

Responsible gaming at rbajy is not a checkbox — it is a core part of how we design and operate the platform. Every rbajy account holder in Bangladesh has immediate access to deposit limits, session time-out controls, cooling-off periods, and a permanent self-exclusion option, all available directly from the Account dashboard without requiring a support request. We also train our customer support team to recognise the signs of problem gambling and to respond with empathy, discretion, and practical guidance.

rbajy participates in industry-standard responsible gaming frameworks and follows the principle that player protection takes precedence over commercial considerations. If a player contacts rbajy to request account restrictions or to discuss a gambling problem, that request is treated as the highest priority and actioned without delay, regardless of the player's current balance or betting activity.

Gambling is Entertainment
Gambling at rbajy should always be treated as a paid form of entertainment — like going to the cinema or a sporting event. Set a budget before you play, treat any winnings as a bonus, and never gamble with money you cannot afford to lose.
Need Help Right Now?
If gambling is causing you or someone close to you distress, contact our support team immediately at [email protected] — available 24/7 in Bangladesh Standard Time. Our team will act on your request the same day.
Section 2

18+ Age Restriction Policy

rbajy operates an absolute minimum age requirement of 18 years. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or play any game on the rbajy platform. This policy applies without exception to all players in Bangladesh and is enforced through identity verification procedures at the point of registration and during the Know Your Customer (KYC) review process.

Identity Verification at Registration

Every new rbajy account holder is required to submit valid identification — such as a National ID (NID) card or passport — to confirm their age and identity. Accounts that cannot be verified as 18+ are permanently closed and any deposited funds are returned to the original payment source.

Ongoing Age Monitoring

rbajy's compliance team conducts periodic reviews of account data to identify any inconsistencies that may suggest a player is under the legal age. If a concern is raised, the account is suspended immediately pending a full KYC review. Verified underage accounts are closed and reported as required.

Advice for Parents & Guardians

If you share a device or household with minors, we strongly recommend using device-level parental control software and ensuring your rbajy account is always logged out and password-protected when not in use. Never share your rbajy login credentials with anyone, including family members.

Reporting Underage Access

If you believe a person under 18 has accessed or registered an rbajy account — including by using your details without your knowledge — report this immediately to [email protected]. rbajy will investigate and take action within 24 hours of receiving a verified report.

Zero Tolerance: Any attempt to circumvent rbajy's age verification process — including using another person's identity documents or providing false date-of-birth information — constitutes a breach of rbajy's Terms & Conditions and may result in permanent account closure and forfeiture of all balances. rbajy takes underage gambling prevention extremely seriously.
Section 3

Deposit & Spending Limits

One of the most effective responsible gaming tools available at rbajy is the ability to set personal deposit and spending limits on your account. These limits give you direct control over how much money you can move into your rbajy account over a defined period, helping you to keep your gambling spend within a predetermined budget that reflects your personal financial situation.

Deposit limits at rbajy are available in three time-period configurations. All limits are denominated in Bangladeshi Taka (BDT) and apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers alike. Once a deposit limit is set, it takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period before the new higher limit becomes active, which protects players from making impulsive decisions to increase their spend during a session.

Limit Type Period Effect of Reduction Effect of Increase
Daily Deposit Limit Resets every 24 hours at midnight BST Immediate — applies to current day Active after 7-day cooling-off period
Weekly Deposit Limit Resets every Monday at 00:00 BST Immediate — applies to current week Active after 7-day cooling-off period
Monthly Deposit Limit Resets on the 1st of each calendar month Immediate — applies to current month Active after 7-day cooling-off period
Single Session Spend Limit Per login session Immediate — applies to current session Active after 7-day cooling-off period
How to Set Your Limits: Log in to your rbajy account and navigate to the Responsible Gaming section of your Account dashboard. Select "Deposit Limits", choose your preferred period (daily, weekly, or monthly), enter your chosen BDT amount, and confirm. The limit is applied instantly. You can review your current limits at any time from the same dashboard section.

rbajy strongly encourages all players — not just those experiencing difficulties — to set proactive deposit limits as a standard part of account setup. Treating your gambling budget the same way you would treat any other entertainment budget is one of the most effective ways to ensure that gambling remains a source of enjoyment rather than financial strain.

Section 4

Session Time-Out & Cooling-Off

rbajy offers two distinct short-to-medium-term break mechanisms: the Session Time-Out and the Cooling-Off Period. Both are designed for players who recognise they need a temporary pause from gambling without committing to a permanent self-exclusion. These tools are available immediately in the Responsible Gaming section of your Account dashboard and can be activated at any time, including during an active play session.

Session Time-Out

A Session Time-Out allows you to lock your rbajy account for a short defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. You will still be able to withdraw any existing balance. The time-out cannot be cancelled early once activated, providing a firm, commitment-based break.

Cooling-Off Period

A Cooling-Off Period locks your account for a longer defined duration — from 1 month up to 6 months. It works in the same way as a Session Time-Out but is intended for players who feel their gambling behaviour has been escalating over a sustained period and who need a more substantial break to reassess their habits.

Marketing Pause

During any time-out or cooling-off period, rbajy automatically suspends all promotional emails, bonus notifications, and marketing communications to your registered email and mobile number. You will not receive any inducements to return to the platform while your account is restricted.

Returning After a Break

Once your chosen time-out or cooling-off period ends, your account is automatically re-enabled. rbajy recommends taking a moment before resuming play to review your deposit limits and reflect on whether you would like to set new boundaries before your next session. Our support team is available to discuss this with you at [email protected].

Tip — Use Reality Checks: rbajy's Account dashboard allows you to set optional session duration alerts. Once enabled, a notification will appear on screen after your chosen interval (e.g., every 30, 60, or 90 minutes) reminding you how long you have been playing and prompting you to consider whether to continue. These alerts are a helpful nudge to maintain awareness of time spent on the platform.
Section 5

Self-Exclusion Programme

Self-exclusion is the most comprehensive account restriction available at rbajy. It is designed for players who have concluded that they need to stop gambling at rbajy entirely, either for a defined period of at least 6 months or permanently. Unlike a cooling-off period, a self-exclusion cannot be reversed before it expires — this is by design, to provide a firm and enforceable commitment to stopping play.

rbajy takes all self-exclusion requests with the utmost seriousness. Once a self-exclusion is in effect, your account is immediately locked, all promotional communications are permanently halted for the duration of the exclusion, and any remaining account balance is returned to you via your registered payment method. You will not be able to open a new rbajy account during the exclusion period — any attempt to do so will be identified and blocked during the registration verification process.

How to Request Self-Exclusion

1

Contact Support Directly

Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address, your rbajy username, and your preferred exclusion duration (minimum 6 months, or permanent). You do not need to provide a reason, though our team is always available to talk if you wish.

2

Identity Confirmation

For security purposes, our team will send a confirmation email to your registered address to verify the request. Reply to confirm, and the self-exclusion will be activated on your account within 24 hours of your confirmation — usually much sooner.

3

Immediate Account Lock

Once confirmed, your account is locked immediately. You will receive a confirmation email stating the start date and end date (if applicable) of your exclusion. Your remaining account balance will be processed for withdrawal to your nominated bKash, Nagad, or bank account within 5 business days.

4

Requesting Reinstatement (After Minimum Period)

If you chose a fixed-duration self-exclusion, you may request reinstatement after the full exclusion period has elapsed. Reinstatement requires a written request to [email protected] followed by a mandatory 7-day reflection period before the account is re-enabled. Permanent self-exclusions cannot be reversed.

Important: Self-exclusion at rbajy applies to the rbajy platform only. If you are experiencing a broader gambling problem, we strongly recommend also contacting gambling support services and considering self-exclusion at any other gambling platforms you use. No single platform exclusion replaces professional help or a comprehensive self-exclusion strategy.
Section 6

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. It can affect people of any background, income level, or gambling frequency — including casual players who only bet on cricket matches or play slots occasionally. The following warning signs are widely recognised indicators that gambling may have moved beyond recreational entertainment and into harmful territory. If you recognise several of these signs in yourself or someone you know, we encourage you to seek support.

01
Chasing Losses Continuing to gamble — or increasing bet sizes — in order to recover money that has already been lost, rather than accepting losses as part of normal play.
02
Gambling with Essential Money Using funds needed for rent, food, utility bills, or family expenses to fund gambling activity, or borrowing money specifically to gamble.
03
Inability to Stop Feeling unable to stop playing once a session has started, even when you have decided to quit, or finding that setting time limits feels impossible to stick to.
04
Hiding Gambling Activity Concealing the amount of time or money spent gambling from family members, friends, or colleagues, or lying about wins and losses.
05
Gambling to Cope with Emotions Using gambling as a way to escape stress, anxiety, loneliness, or depression — or noticing that you feel irritable, restless, or low when you are not gambling.
06
Neglecting Responsibilities Spending significantly more time gambling than intended, to the point that work, family obligations, or personal health are being neglected as a result.
07
Increasing Stakes to Feel the Same Excitement Finding that the same bet sizes no longer feel exciting and progressively needing to wager larger amounts to achieve the same level of thrill — a pattern similar to tolerance in substance use.
08
Preoccupation with Gambling Spending significant time thinking about gambling when not playing — reliving past bets, planning future sessions, or calculating how to obtain more funds to gamble with.

Recognising these signs early — in yourself or in someone close to you — is the most important first step. rbajy's support team is trained to respond to these conversations with care and without judgment. Reaching out is a sign of strength, not weakness.

Section 7

Self-Assessment Checklist

The following checklist is adapted from widely used responsible gaming screening frameworks. Read each statement and reflect honestly on whether it applies to your gambling behaviour over the past 12 months. If you answer "yes" to three or more of these statements, we encourage you to contact rbajy support or a professional counselling service to discuss your situation.

Have you ever gambled with money that was set aside for household expenses, bills, or necessities — even once?
Have you tried to cut back on or stop gambling and found it more difficult than expected, or felt unable to do so?
Have you continued gambling after deciding you were going to stop for the day or session?
Have you borrowed money — from a person or a financial service — in order to fund gambling activity?
Have you hidden the extent of your gambling from family members or close friends?
Do you find yourself thinking about gambling frequently when you are at work, in social situations, or trying to sleep?
Have you felt irritable, anxious, or low in mood specifically because you were unable to gamble when you wanted to?
Have you increased your bet sizes over time because smaller bets no longer feel exciting enough?
Have you gambled as a way to escape a difficult emotional state — such as stress, loneliness, grief, or conflict at home?
Have your gambling habits had a negative impact on your work, studies, relationships, or overall quality of life?
You Are Not Alone: Problem gambling is a recognised condition that affects millions of people worldwide — including many in Bangladesh. It is not a character flaw or a lack of willpower. Effective help is available, and recovery is achievable. Reaching out to rbajy's support team at [email protected] is a confidential first step toward getting the support you need.
Section 8

Getting Help & Support

rbajy's Responsible Gaming team is available around the clock to help any player who feels that gambling has become a problem, or who simply wants to discuss their playing habits confidentially. You do not need to be in crisis to reach out — a conversation with our team can be as simple as asking for advice on setting limits or taking a short break.

Contact rbajy Support

Our English-speaking support team handles all Responsible Gaming requests with complete confidentiality and zero judgment. Email us at [email protected] at any time — our team operates 24/7 across Bangladesh Standard Time (UTC+6). We will respond to all responsible gaming enquiries within the same business day.

Account Restriction Requests

If you want to set deposit limits, activate a time-out, or request self-exclusion, you can do this at any time from your Account dashboard under the Responsible Gaming section — or by contacting [email protected] directly. All account restriction requests are actioned as a priority, with no questions asked and no delays.

Additional Resources for Problem Gambling

rbajy recognises that platform-level tools are one part of a broader support ecosystem. If you or someone close to you is experiencing serious harm from gambling, we encourage you to seek independent professional support. While specific counselling services vary by availability in Bangladesh, the following types of professional resource can provide help:

  • Licensed mental health counsellors — Psychological counselling services in Dhaka, Chittagong, Sylhet, and other major cities can provide structured support for behavioural addictions including problem gambling.
  • National mental health helplines — Bangladesh's national mental health and crisis support lines offer confidential telephone support in cases of acute distress related to financial or emotional harm caused by gambling.
  • Debt counselling services — If gambling has led to financial difficulty, independent debt counselling organisations can help assess your situation and develop a practical recovery plan without judgment.
  • Family and community support — In many cases, opening an honest conversation with a trusted family member, community leader, or religious adviser provides meaningful practical and emotional support during recovery from problem gambling.
  • International online resources — Organisations such as Gamblers Anonymous offer globally accessible online meetings and literature, and many Bangladesh players participate in their programmes remotely via internet-based sessions.

rbajy is committed to signposting players to the most relevant and accessible support at all times. If you contact our team for help, we will do our best to point you toward appropriate resources in your city or region of Bangladesh in addition to taking immediate action on your account.

A Note on Financial Risk: Never gamble with money you cannot afford to lose. Gambling winnings are never guaranteed, and chasing losses is one of the most common and harmful patterns in problem gambling. If you find yourself depositing money to recover previous losses, stop immediately and contact [email protected] — our team will help you apply an immediate account restriction while you take stock of your situation.
Our Tools

Responsible Gaming Features at rbajy

Personalised Deposit Limits

Set daily, weekly, or monthly deposit caps in BDT to keep your gambling spend within a budget you are comfortable with. Limits take effect immediately and can only be increased after a 7-day cooling-off period.

Session Time-Out

Lock your rbajy account for a defined period — from 24 hours up to 6 weeks — whenever you feel you need a firm break from play. Once activated, the time-out cannot be cancelled early.

Cooling-Off Periods

Take a structured break of 1 to 6 months from your rbajy account. Ideal for players who notice their gambling habits escalating and want a longer period of reflection without permanent closure.

Self-Exclusion

Request a minimum 6-month or permanent exclusion from rbajy at any time. All marketing is immediately halted, your account is locked, and your balance is returned to your registered payment method.

Reality Check Alerts

Enable optional session duration reminders that notify you on screen after a set interval — 30, 60, or 90 minutes — so you always remain aware of how long you have been playing in a single session.

24/7 Support Team

Our dedicated Responsible Gaming support staff are available around the clock via [email protected] to help with limit requests, account restrictions, self-exclusion, and signposting to professional help services.

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